Terms and Conditions

1.1. These General Terms and Conditions (hereinafter: GTC) are concluded between the operator of the web store operating on the website www.fitversum.hu
(hereinafter: Web Store) and the consumers making purchases in the Web Store
(hereinafter: Customer).

Operator details:
Company name: FITVERSUM Limited Liability Company (Fitversum Kft.)
Registered office: 1027 Budapest, Kapás utca 6–12. A. building.
Company registration number: 01-09-449192
Tax number: 32913932-2-41
Authorized representative: Dr. Richárd Targuba, CEO
E-mail: info@fitversum.hu
Telephone: +36 30 357-8385
Hosting provider: UNAS Online Kft.

The Operator sells vitamins, dietary supplements and other health-related products within the framework of the Web Store.
1.2. The Web Store is available to any natural person or legal entity who accepts the provisions of the GTC. By using the Web Store, the Customer acknowledges that he has read the GTC and accepts its provisions.
1.3. The Operator reserves the right to unilaterally amend the GTC, which shall be effective from the date of its publication on the website. The amendments shall not affect contracts already concluded, but shall only apply to future purchases.

2.1. The purpose of the GTC is to regulate the contractual relationship between the Web Store and the Customers, and to determine the rights and obligations of the parties.
2.2. The contractual relationship is subject to Hungarian law, in particular Act V of 2013 (Civil Code), Government Decree 45/2014. (II. 26.) and Act CVIII of 2001.

3.1. In the Web Store, the Customer can order products electronically, via the Internet. Ordering products does not require registration, but is also available with registration.
3.2. The Customer is obliged to provide the data provided during the order accurately and truthfully. The Operator is not liable for any delays or other damages resulting from incorrectly provided data.
3.3. The product information displayed in the Web Store does not constitute an offer, but is for informational purposes only. Placing an order by the Customer constitutes an offer, which is accepted by the Operator upon confirmation, thereby concluding the contract.
3.4. The Customer is obliged to be available at the e-mail address provided and to receive the confirmation e-mail. If the Customer does not receive confirmation, he/she is obliged to contact the Operator.

4.1. The prices of the products displayed in the Online Store are in Hungarian forints (HUF), and the gross prices include VAT in accordance with the provisions of Act CXXVII of 2007.
4.2. The Operator reserves the right to change prices, but the change does not apply to orders already placed. The current price is always the price indicated at the time of placing the order.
4.3. Payment methods: • Online bank card payment: Bank card payment is provided by the secure system of Simplepay. The Operator does not have access to the Customer's bank card details under any circumstances.
4.4. The Operator will send the electronic invoice to the Customer's e-mail address after finalizing the order, which complies with the provisions of Act CVIII of 2001 and Act V of 2013 (Ptk.).

5.1. The Operator undertakes the delivery within Hungary. The delivery time is usually 2-5 working days, which is valid from the confirmation of the order.
5.2. The delivery fee depends on the total value of the purchase, the delivery method and any promotions. The Customer can find out about the delivery fees during the ordering process.
5.3. If the ordered product is damaged during transport, the Customer is obliged to immediately notify the courier and draw up a report. The existence of the report is a basic condition for the subsequent settlement of the damage. The Customer is obliged to notify the Operator of the damage immediately.

6.1. For contracts concluded between distant parties, the Buyer has a 14-day right of withdrawal without giving any reason, as regulated by Government Decree 45/2014. (II. 26.). When exercising the right of withdrawal, the Buyer is obliged to return the product in its original packaging, unused.
6.2. The right of withdrawal does not apply to products that are already opened by the Buyer and are sensitive to hygiene or health protection (e.g. opened vitamins, nutritional supplements), according to Section 29 (1) e) of Government Decree 45/2014. (II. 26.).
6.3. The declaration of withdrawal must be made in writing (e.g. by e-mail or by post) and must be sent to the Operator.
6.4. In case of exercising the right of withdrawal, the Customer must return the product within 14 days, the cost of return is borne by the Customer. The Operator will refund the purchase price and any shipping costs within 14 days after checking the returned product.

7.1. The Operator provides a warranty for products purchased in the Web Store pursuant to Section 6:159 of Act V of 2013 (Civil Code). Based on the warranty, the Customer may request the repair, replacement, or reduction of the purchase price of the product. 7.2. If the defect in the product cannot be repaired or its repair would cause the Customer disproportionate inconvenience, the Customer may withdraw from the contract and claim a refund of the purchase price of the product. 7.3. The details of the warranty and warranty are contained in the warranty card attached to the product, which is governed by Government Decree 151/2003 (IX. 22.).

8.1. The Operator processes personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) No. 2016/679 and the Infotv. (Act CXII of 2011). The purpose of data processing is to carry out the ordering process, maintain contact and for marketing purposes (if the Customer has consented).
8.2. The Customer has the right to correct, delete, restrict their personal data and object to data processing. The data protection policy is available in detail on the website of the Web Store.
8.3. The Customer has the right to access their data processed by the Operator and to file a complaint with the National Authority for Data Protection and Freedom of Information (NAIH) if they believe that a violation of the law has occurred in the processing of their personal data.

9.1. If you have a complaint about your purchase or our service, please contact us at the following contact details:

• E-mail address: info@fitversum.hu
• Telephone number: +36-30/357-8385
• Postal address: Fitversum Kft., 1027 Budapest, Kapás utca 6–12. A. building.

9.2. We will investigate and respond to incoming complaints within 30 days at the latest.
9.3. If we reject your complaint, we will indicate the reasons for the rejection in our response.
9.4. The consumer has the option of submitting the complaint to the conciliation board.
Contact details of the conciliation board:
Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: +36-1/488-2131

E-mail: bekelteto.testulet@bkik.hu

Web: http://bekeltet.bkik.hu
Date: Budapest, 2025.11.01.

Online store selling vitamins and nutritional supplements
Valid from: October 1, 2024
This data protection notice describes in detail how Fitversum.hu processes customers' personal data in accordance with the requirements of the GDPR.

The data controller is responsible for the security of your personal data, therefore we consider the following data to be of utmost importance:

• Company name: FITVERSUM Limited Liability Company (Fitversum Kft.)
• Registered office: 1027 Budapest, Kapás utca 6-12. A. building.
• Company registration number: 01-09-449192
• Tax number: 32913932-2-41
• Contact details: fitversum@gmail.com / +36 30 357-8385
• Hosting provider: Unas Hosting

2.1. During registration and account management:

• Name: Your full name, which is required to create your account and process your orders.
• Email address: Your email address, which is required for account-related notifications, such as order confirmations and newsletters.
• Password: A secure, encrypted password to protect your account.
• Phone number: Required for notifications, such as shipping or order status.
• Billing and shipping address: The addresses you provide for billing and shipping your order.

2.2. During order processing:
Name, address, telephone number, e-mail address: These are necessary to fulfill the order, with their help we can send the order, issue the invoice and notify you about the status of the order.

• Payment data: We do not process the bank card data directly, but the transaction takes place through an external payment service provider. We only receive the status of the payment (successful, unsuccessful).

2.3. Data processing for marketing purposes (newsletter, promotional offers):

• Name and e-mail address: If you agree to receive the newsletter, we use these data to send you individual offers and promotions.
• Shopping habits: By analyzing your previous purchases, we can better tailor our offers to your interests.

2.4. Data collected when using the website (automatically):

• IP ​​address: The internet identifier of the user's device, which helps maintain the security of the website.
• Browser type and version: This data helps the website to display correctly on your device.
• Data collected by cookies: This can be, for example, the number of visits, the way the website is used, which we use to improve the website's functions.

The legal basis for data processing is determined by the purpose and manner in which we process your data:

1. Registration and account management: The legal basis for data processing is your consent, which you provide when registering an account.
2. Order fulfillment: The legal basis for data processing is the performance of the contract between the buyer and the webshop. We need your data to process and fulfill the order.
3. Marketing data processing: If you subscribe to newsletters or promotional materials, data processing is based on your voluntary consent.
4. Website usage data processing: It is based on legitimate interest or consent, for example when you accept the use of cookies.

• Processing of the purchase process: The processing of data is necessary for the proper functioning of the purchase process, including order confirmation, delivery and payment.
• Billing: Issuing invoices related to the order. Marketing: Sending newsletters and promotions if you have consented to this.
• Website optimization: Improving the user experience, analyzing the performance and traffic of the website.
• Our website uses Google's reCAPTCHA service in order to distinguish human users from automated programs (bots) and thus protect our site from spam and abuse. reCAPTCHA analyzes user behavior and collects data, such as:
• IP address,
• device and browser information,
• mouse movements and click behavior.

This data is collected and processed by Google in accordance with its own privacy policy. When using reCAPTCHA, Google's Privacy Policy and Terms of Service apply:

• Google Privacy Policy: https://policies.google.com/privacy
• Google Terms of Service: https://policies.google.com/terms By using reCAPTCHA, you consent to Google processing the above-mentioned data for the purpose of protecting against bots.

• Registration data: We process your data until you delete your account or change your registration data. If you delete your account, your data will be deleted immediately, unless we are required by law to retain it.
• Order data: We store your order and billing data for 8 years according to accounting rules.
• Marketing data: We process your data until you withdraw your consent. If you unsubscribe from our newsletters, your data will be deleted from our marketing database.
• Cookie data: The lifespan of cookies varies, browsing data is usually stored for a few months from the visit.

In some cases, it is necessary to transfer data to third parties in order to provide services:

• Shipping companies: We transfer your name, address and contact details to deliver the ordered products.
• Payment service providers: In order to execute payment transactions, bank card data is processed by third-party payment service providers.
• IT service providers: Service providers providing the technical background of the web store may also have access to certain data (e.g. hosting providers, system administrators).

Under the GDPR, you have the following rights in relation to data processing:

• Right of access: You can request to know what data we process about you.
• Right to rectification: If the data we process about you is incorrect or incomplete, you can request its modification.
• Right to erasure: You can request the erasure of data under certain conditions, for example if it is no longer necessary for the purposes set out above.
• Right to data portability: You can request that we transmit your data to you or to another data controller in a machine-readable format.
• Right to object: You can object to the processing of your data based on legitimate interests.
• Withdrawal of consent: In the case of data processing for marketing purposes, you can withdraw your consent at any time.

In order to guarantee data security, the Web Store uses various technical and organizational measures:

• SSL encryption: Data is transmitted encrypted between the Web Store and your browser so that third parties cannot access sensitive data.
• Password encryption: We store your passwords in a secure, encrypted form so that unauthorized persons cannot access them.
• Security updates: The Web Store undergoes regular security updates to minimize the risk of security vulnerabilities.

Cookies are small text files that a website places on your device via your browser:

• Necessary cookies: These are essential for the basic functioning of the webshop (e.g. using the shopping cart).
• Analytical cookies: These are used to analyse traffic and user behaviour.
• Marketing cookies: These are used to display targeted advertisements based on your interests.

If you feel that your rights have been violated, you can contact the following authority:
National Data Protection and Freedom of Information Authority (NAIH)
Address: 1055 Budapest, Falk Miksa utca 9-11.
Telephone: +36 (1) 391-1400
E-mail: ugyfelszolgalat@naih.hu

The Web Store reserves the right to modify the data processing information. We will always publish the current version on our website and, if necessary, notify users by e-mail.

Date: Budapest, 2025.11.01.